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Extended Warranties and Insurance for White, Brown and Grey Goods

Market Research Reports | Consumer Research Reports | Consultancy

Welcome to the home page for Finaccord's Extended Warranties for White, Brown and Grey Goods practice. Finaccord currently publishes two types of study in this field, namely market research reports (and their associated databases) and consumer research. In addition, the closely-related field of mobile gadget and phone insurance is covered by a separate practice: Mobile Gadget and Phone Insurance. Also, note that extended warranties for new and used cars are covered by the Automotive Financial Services practice.

Finaccord's market research reports and associated databases about extended warranties and insurance for white, brown and grey goods comprise a broad range of multi-country and country-specific studies. Using Finaccord's proprietary model, the reports quantify and forecast the value of the markets for extended warranties and related insurance in each country, broken down between cover sold in conjunction with each of white, brown and grey goods. They also identify all relevant partnerships between extended warranty and insurance providers and relevant distributors of these contracts. Types of distributor considered in this context are manufacturers of white, brown and grey goods plus different types of retailer (e.g. specialists in consumer electronics, department stores, supermarkets). Other important dynamics investigated include the degree to which extended warranties provide cover for accidental damage in addition to technical breakdown and whether distribution channels have been developed for the sale of extended warranty cover that is independent of manufacturers and retailers. To see a full list of products currently available in this field, please click here.

Finaccord's Warranty Metrics consumer research reports offer insights into the behaviour of consumers in the context of extended warranties for white, brown and grey goods in six European countries: France, Germany, Italy, the Netherlands, Spain and the UK. Specifically, the research provides valuable data concerning the extent to which consumers take out extended warranties with audio systems, desktop computers, dishwashers, fridges / freezers, games consoles, laptops / netbooks, set-top boxes, televisions and washing machines with data shown separately for each of these nine types of product. The investigation also analyses whether consumers purchased a warranty for a specific consumer product or a multi-appliance warranty, which distribution channel and interface they used to take out the extended warranty, and whether they bought an extended warranty at the same time as the underlying consumer product or at a later time. In addition, the reports analyse claims frequency for extended warranties split between white goods, brown goods, and grey goods, showing whether the claim was accepted or rejected. For a full list of products currently available in this field, please click here.


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