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Home Emergency Insurance and Assistance

Market Research Reports | Consumer Research Reports

Welcome to the home page for Finaccord's Home Emergency Insurance and Assistance practice. Finaccord currently publishes two types of study in this field, namely market research reports (and their associated databases) and consumer research. In addition, home emergency policies are also covered by a separate practice: Insurance and Assistance linked to Payment Cards and Bank Accounts.

Finaccord's market research reports and associated databases about home emergency insurance and assistance comprise a multi-country report about the subject in Europe plus a series of country-specific studies. For all countries covered, the research provides an in-depth analysis of the market for home emergency insurance and assistance including: housing stock data including the split between owner-occupied, privately-rented and social housing units; provision rates for home emergency cover, segmented by type of cover, via energy firms, water companies and household insurers; analysis of operating models and partners that these distributors utilise for this purpose and calculation of the unweighted and weighted share of partnerships of providers of home emergency cover; the split of schemes between cover packaged automatically and cover cross-sold as an optional extra; the size of the market for home emergency insurance and assistance split by policy type, measured both by value and volume, and with historic and forecast data to show growth trends; and assessment of distribution via alternative channels including automotive clubs, direct sales, gas boiler manufacturers, online aggregators and brokers and other online brands, plus automatic packaging with banking products. To see a full list of products currently available in this field, please click here.

Finaccord's Home Assistance Metrics consumer research reports offer insights into the behaviour of consumers in the context of home emergency insurance and assistance in six European countries: France, Germany, Italy, Poland, Spain and the UK. Specifically, the research quantifies the proportion of consumers in each country who hold home emergency insurance, segmented by age, annual household income, living environment and home ownership status. It also investigates the types of policy that they buy (i.e. insurance for electrical emergencies or faults, gas- or boiler-related insurance, water- or plumbing-related insurance or a comprehensive policy covering two or more of these risks), and the distribution channels and interfaces that they use to take out home assistance policies. Distribution channels include direct sales by insurance or assistance companies, sales through electricity, gas or water companies, sales via insurance aggregators or brokers, and packaging with household insurance and banking products; distribution interfaces include face-to-face, online, inbound telephone, outbound telephone and postal sales. Finally, the research analyses frequency of calls for assistance for home emergency insurance split not only by age and annual household income but also by type of policy as defined above, thereby highlighting importance differences in the propensity to use home assistance policies by customer group. To see a full list of products currently available in this field, please click here.

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