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Mobile Gadget and Phone Insurance and Extended Warranties

Market Research Reports | Consumer Research Reports | Consultancy

Welcome to the home page for Finaccord's Mobile Gadget and Phone Insurance and Extended Warranties practice. Finaccord currently publishes two types of study in this field, namely market research reports (and their associated databases) and consumer research. In addition, the closely-related field of extended warranties and insurance for white, brown and grey goods is covered by a separate practice: Extended Warranties and Insurance for White, Brown and Grey Goods.

Finaccord's market research reports and associated databases about mobile gadget and phone insurance and extended warranties comprise a broad range of multi-country and country-specific studies dealing with this topic. Using Finaccord's proprietary model, the reports quantify and forecast the value of the markets for extended warranties and related insurance in each country, broken down between cover sold in conjunction with each of mobile gadgets and phones. They also identify all relevant partnerships between extended warranty and insurance providers and relevant distributors of these contracts. Types of distributor considered in this context are mobile network operators (including MVNOs), manufacturers of mobile gadgets and phones plus different types of retailer (e.g. specialists in consumer electronics, department stores, supermarkets). Other important dynamics investigated include the degree to which mobile gadget and phone insurance policies provide cover for each of accidental damage, loss, theft and unauthorised usage in addition to (or instead of) technical breakdown and whether distribution channels have been developed for the sale of extended warranty or insurance cover that is independent of mobile network operators, manufacturers and retailers. To see a full list of products currently available in this field, please click here.

Finaccord's Mobile Metrics consumer research reports offer insights into the behaviour of consumers in the context of mobile phone insurance in six European countries: France, Germany, Italy, the Netherlands, Spain and the UK. Specifically, the research provides valuable data describing the extent to which consumers take out mobile phone insurance and clarifying the proportion of uninsured mobile owners who recognise the benefits of the insurance but have simply not yet got round to acquiring cover. In addition to calculating the percentage of consumers that buys mobile cover in each country, split by mobile operator, the investigation also analyses which risks are covered by the policies that they have acquired (i.e. accidental damage, loss, mechanical failure, theft, unauthorised usage), whether consumers have purchased a stand-alone policy or already possess cover packaged with another financial product, which distribution channel and interface customers with stand-alone cover used to take out mobile phone insurance, and whether they bought a policy at the same time as finalising their mobile contract or retrospectively. Finally, the reports analyse claims frequency for mobile phone insurance split in a variety of ways including by type of claim and according to whether the claim was accepted or refused. For a full list of products currently available in this field, please click here.


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