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UK REPORT:Law Metrics: Consumer and Small Business Behaviour in the UK Legal Services MarketPrice £1,495
Finaccord's report titled Law Metrics: Consumer and Small Business Behaviour in the UK Legal Services Market provides a uniquely detailed analysis of the current behaviour of consumers and small business owners, including self-employed individuals, in the context of legal services in the UK. Moreover, it evaluates how this is likely to change when deregulation of the market becomes a reality in the near future. With respect to their current behaviour, for both consumers and small business owners, the research measures their present usage of different types of legal service, identifies the means by which they find out about and choose providers of legal services and investigates the degree to which they were satisfied the last time that they used a traditional solicitor or law firm. As for their future behaviour, Law Metrics examines the willingness of consumers and small businesses to consider switching to new providers of legal services when deregulation occurs. In addition, it clarifies the types of new provider that they will consider using, explains how this willingness varies by type of legal service, identifies the factors driving usage of new providers, and assesses the degree to which they will interact with new providers through remote interfaces. The research for Law Metrics: Consumer and Small Business Behaviour in the UK Legal Services Market has been undertaken in advance of the planned deregulation of the market. A consequence of this is that legal services, once the exclusive preserve of law firms, are now set to be distributed to a greater extent through other types of channel, potentially including organisations as diverse as banks, insurance companies, motoring organisations, professional bodies and supermarkets. Indeed, for a universe of 65 major organisations that may potentially be interested in entering the legal services market following deregulation, or expanding their current position, a further aspect of the research is that it provides rankings showing the apparent likelihood that consumers would use each for legal services in the future, both for the full sample of respondents and, separately, for consumers identified as being current customers of each organisation. Hence, the aim of this report is to investigate the current and possible future behaviour of consumers and both small businesses and self-employed individuals in the legal services market in the UK - a sector estimated to be worth over £20 billion in total annual revenues - with a view to developing scenarios for how it may evolve when deregulation eventually takes place. The research for this study was carried out during August 2006 using the IMRS (www.imrs.co.uk) Internet panel of consumers and small business owners. In total, completed surveys were filled in and submitted on-line by 1,385 consumers with the parallel survey of small business owners, including self-employed individuals, attracting a total of 240 responses. |
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Finaccord, The Office Farringdon, 24 Greville Street, London, EC1N 8SS
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© 2008 Finaccord Ltd.
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