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Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Selected Global Markets

Price £2,995

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Finaccord’s report titled Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Selected Global Markets offers detailed and unique insights into the behaviour of consumers in eight countries – Australia, Canada, France, Germany, Italy, Spain, the UK and the US – in the context of travel insurance and assistance. This is based on a survey of over 9,000 consumers across these countries carried out in the second quarter of 2014 breaking down between just under 2,000 in the US and just over 1,000 in the other seven.

The research quantifies the proportion of consumers in each country who undertake insurable travel and the proportion that acquire travel insurance, segmented by age and annual household income. It also investigates and quantifies the following important metrics:

- the general types of policy that consumers acquire (i.e. annual policies, single-trip policies or packaged policies such as those bundled with a travel ticket or payment card);

- the specific types of policy that consumers acquire (differentiating between standard cover and non-standard products such as policies designed especially for business travellers, gap-year or student travellers, travellers with pre-existing medical conditions etc.);

- consumer perceptions with regards to the risks covered and assistance services provided by their policy;

- and the distribution channels and interfaces that consumers use to take out travel insurance and, for those buying online, the type of device used (i.e. a laptop or desktop computer, a tablet or a mobile phone).

Finally, the report analyses claims frequency for travel insurance in each country, including data for the types of claim submitted and for acceptance rates, and ranks major providers of insurance and assistance in each country according to the frequency with which they are identified by consumers as the provider of their policy. Furthermore, many of the results from the latest research are compared with those of Finaccord’s previous studies, thereby showing significant trends over time.

You may be able to use this report in one or more of the following ways:

- to understand the extent to which travellers in each country acquire travel insurance and the types of policy that they are most likely to buy;

- to identify the most important demographic segments for travel insurance;

- to evaluate the opportunities in each country for distributing travel insurance through channels other than the travel trade such as airlines, automotive associations, banks, insurance aggregators and comparison sites, supermarkets and direct purchase from insurers (or their tied agents);

- to assess the apparent consumer awareness and utilisation of major providers of travel insurance in each country;

- to understand claims experience for travel insurance in each country, how this varies by type of policy and customer and what this might mean for the profitability of your activities in this sector.

For further information about this research, please access the table of contents and series prospectus by clicking on the links at the top of this page, or e-mail 

Equivalent foreign language titles:
Travel Metrics : le Comportement des Consommateurs envers l'Assurance et l'Assistance Voyage dans des Principaux Marchés Mondiaux
Travel Metrics: Die Einstellung der Verbraucher gegenüber Reiseversicherungen und Reise-Assistance in in wichtigen Märkte weltweit
Travel Metrics: Attitudini dei Consumatori verso Assicurazione ed Assistenza Viaggio nelle Principali Mercati Globali
Travel Metrics: Atitudes dos Consumidores em relação à Seguros e Assistência em Viagem nos Principais Mercados Globais
Travel Metrics: Actitudes de Consumidores hacia el Seguro y la Asistencia de Viaje en Principales Mercados Globales

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