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Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in the UKTable of Contents0.0 EXECUTIVE SUMMARY Older travellers are more likely to be covered by travel insurance policies Market concentration is very low, with no single provider being particularly dominant Direct sales account for around half of all distribution of stand-alone travel policies Travel policies packaged with banking products exhibit the highest claims frequency 1.0 INTRODUCTION Research rationale European consumer research Travel insurance and assistance Other topics Other international research reports 2.0 SURVEY ANALYSIS Introduction Underlying travel market Frequency of travel Frequency of travel, segmented by age Frequency of travel, segmented by income Uptake of travel insurance and assistance Proportion of travellers who are covered by travel insurance Proportion of travellers who are covered by travel insurance, segmented by age Proportion of travellers who are covered by travel insurance, segmented by income Types of consumers who buy the most travel insurance Main reasons why uninsured travellers do not acquire travel insurance Characteristics of travel insurance and assistance Risks covered by travel insurance Providers of travel insurance Distribution of travel insurance and assistance Types of travel insurance and assistance policies held Types of travel insurance and assistance policies held, segmented by age Types of travel insurance and assistance policies held, segmented by income Distribution channels used for stand-alone travel insurance Distribution interfaces used for stand-alone travel insurance Cross-tabulation of distribution channels and interfaces used for stand-alone policies Time of acquisition of stand-alone travel insurance Travel insurance and assistance claims Frequency and outcome of travel insurance claims, segmented by age Frequency and outcome of travel insurance claims, segmented by income Frequency of travel insurance claims, segmented by type of policy Main reasons for travel insurance claims 3.0 APPENDIX Research sample statistics Research structure % of respondents in the UK undertaking significant travel during the preceding 24 months, 2006 and 2010 % of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by age, 2010 % of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010 % of travellers in the UK who were covered by travel insurance, 2006 and 2010 % of travellers in the UK who were covered by travel insurance, segmented by age, 2010 % of travellers in the UK who were covered by travel insurance, segmented by annual household income, 2010 % of all travel insurance policies purchased by each age and annual household income segment, UK, 2010 Main reasons why uninsured travellers in the UK did not acquire travel insurance, 2006 and 2010 (data) Main reasons why uninsured travellers in the UK did not acquire travel insurance, 2006 and 2010 Risks covered by travel insurance and assistance in the UK, 2010 Travel insurance providers identified by respondents in the UK, 2010 Types of insurance policy held by insured travellers in the UK, 2006 and 2010 Types of insurance policy held by insured travellers in the UK, 2006 and 2010 (data) Types of insurance policy held by insured travellers in the UK, segmented by age, 2010 Types of insurance policy held by insured travellers in the UK, segmented by annual household income, 2010 Types of insurance policy held by insured travellers in the UK, segmented by age and annual household income, 2010 (data) Distribution channels used for stand-alone travel insurance in the UK, 2010 Distribution channels used for stand-alone travel insurance in the UK, 2006 and 2010 Distribution interfaces used for stand-alone travel insurance in the UK, 2006 and 2010 Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in the UK, 2010 Time of acquiring stand-alone travel insurance relative to time of booking travel, UK, 2006 and 2010 Frequency and outcome of travel insurance claims in the UK, segmented by age of claimant, 2010 Frequency and outcome of travel insurance claims in the UK, segmented by annual household income of claimant, 2010 Frequency and outcome of travel insurance claims in the UK, segmented by age and annual household income of claimant, 2010 (data) Frequency of travel insurance claims in the UK, segmented by type of policy, 2010 Main reasons for travel insurance claims in the UK, 2010 UK survey sample (1,000 individuals), segmented by age group and annual household income band
9.0 APPENDIX European survey sample (6,000 individuals), segmented by age group and annual household income band |
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